Cancellation and Refund Policy
1. Cancellation Requests
Customers may submit a request to cancel an order within 30 days from the date of purchase.
All cancellation requests are subject to review and approval by the Company. Submission of a cancellation request does not constitute acceptance or confirmation of the cancellation.
The Company reserves the right to determine whether a cancellation request is approved, taking into consideration the status and circumstances of the relevant order.
To facilitate the processing of a cancellation request, customers are required to provide:
- Order number
- Order confirmation email
- PayNow number associated with the payment
The Company may request additional information where reasonably necessary to verify the order or process the refund.
2. Cancellation Fee
Where a cancellation request is approved, a S$10.00 cancellation fee will be deducted from the total refundable amount.
3. Refund Processing
For approved cancellations, the applicable refund amount, after deduction of the S$10.00 cancellation fee, will be processed within 30 days from the date of cancellation approval.
The Company shall not be responsible for any additional delays caused by the customer’s payment service provider, banking institution, or other third-party payment processor.
4. Amendments to Confirmed Orders
Once an order has been confirmed, it cannot be amended, modified, or supplemented, including the addition or substitution of items.
Customers requiring additional items after order confirmation must place a new and separate order, subject to applicable product availability, pricing, and terms at the time of the new order.
5. General
Shanghai School Uniforms Pte. Ltd. reserves the right to reject any cancellation request that does not fulfil the requirements stated in this policy.
Shanghai School Uniforms Pte. Ltd. reserves the right to amend this policy at any time.